Please attach copies of your expenses for review. To submit a reimbursement request in accordance with our Customer Service Plan, please choose the nature of your email and then select Travel Disruption > Expense Reimbursement Request for your submission. You may submit receipts via Email Us on. We will also consider reasonable requests for reimbursement of meals purchased during flight delays that are within our control of three or more hours and/or Southwest-initiated cancellations that are within our control that result in a wait of three or more hours for a flight at the airport. mechanical problems, aircraft swap) that resulted in an overnight stay away from home, we will consider reasonable requests for reimbursement of meals, hotel stays, and ground transportation to/from the hotel. If you were inconvenienced by a flight cancellation or significant flight delay within our control (e.g.
Flight credit: Southwest flight credit from a previous reservation that is applied toward a Business Select or Anytime fare will be refunded as Transferable Flight Credit.If the reservation is canceled after 24 hours, the Southwest gift card or Southwest LUV Voucher will be refunded as a flight credit.
Southwest ® gift card or Southwest LUV Vouchers ®: If the reservation is canceled within 24 hours of booking, please contact us.Any taxes/fees not paid for using points can either be refunded as a method-of-payment refund or a flight credit to be used toward a future flight. Points: Points will go back to the Rapid Rewards® account used to book the flight.Refer to the International Travel page for refund policy information when local currency is used for an international flight. Cash: Refunds will be issued by check no later than 20 business days from the date of the request for domestic travel. Southwest Airlines canceled more than 1,800 flights this weekend, disrupting the travel plans of thousands of customers and stranding flight crews the airline blamed the meltdown on a.Credit card: Refunds will be processed to the same account no later than seven business days from the date we receive the request.It was the best airline deal in North America, and it was discussed here ad nauseoum for months.Method-of-payment refunds will generally be made in the same form as the original payment: Others figured out that if they had travel funds that did not qualify, that they could simply use those funds to buy new tickets and then cancel those tickets between 3/1/20 and 9/7/20 and they would receive new travel funds with that 9/7/22 expiration date. Southwest gave passengers who cancelled flights between 3/1/20 and 9/7/20 a new expiration date for travel funds: 9/7/22. Politicians were encouraging citizens to get out to enjoy the Chinese New Year and Mardi Gras - because there "was nothing to worry about. People were out enjoying the MLK birthday day off in January -Same with President's day in February. It seems their message is "don't fly - we'll keep your travel funds - sorry." It's disappointing to say the least.Īctually, Covid "worries didn't even begin to kick in until late February, and not in earnest until almost mid-March. I have been a customer of Southwest for many years because they are generally a flexible airline but this policy seems really unfair considering the situation with the pandemic. These travel funds were not eligible to extend to the Sept 2022 expire date - not sure why. Southwests long-standing policy of no change or cancellation fees, unique in the airline industry, applies as follows: If you cancel your reservation at least. Although Covid was not accepted as a reality in the US it was very evident with news coming from overseas last January which is why I canceled the flights. Customer service said they can consider extending the expire date after the tickets actually expire but for a $100 fine. but with Covid blowing up again and travel discouraged I will be unable to use them over the holidays.
I am trying to extend the expiration date on travel funds for $500 tickets I canceled last January due to Covid. Just got off the phone with customer service.
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